Refund Policy

Last updated 24 October 2026

Every payment on TribeBurn is a one-time payment that adds to a team’s total and posts your message. There are no subscriptions, so there is nothing to cancel.

Within 14 days

You can ask for a refund of any payment within 14 days, for any reason. When we refund it, the amount comes off your team’s total and your message is removed.

Always refunded

• You were charged but your payment never showed up on the site.
• You were charged twice for the same payment.

Not refunded

• Requests made more than 14 days after the payment, unless the law where you live says otherwise.
• Payments whose message we removed for breaking our Terms, or that were part of fraud.

How to ask

Email support@tribeburn.com with the date and amount, or forward your receipt. We reply within 2 business days. Refunds go back to your original payment method, in the currency you paid in, through Dodo Payments, our Merchant of Record, and usually arrive in 5 to 10 business days depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually sort it out faster. A disputed payment is taken off the total.

Your legal rights

Nothing in this policy limits any refund rights you have under the consumer law of the country where you live.